Support
Email us at support@123division.com. We will get back to you. In the app you can also ask Vision to file it for us (say "tell support" and what happened); we reply by email to your account address.
Common questions
What does Payload do? It takes the reels already on your Instagram, groups them into payloads of five to fifteen (you choose the size), and posts them again with their original captions. It posts through OneUp, between 6am and 8pm in your time zone. Every day it checks the numbers.
How does a payload end? Payloads rotate once a day. When a payload completes, Vision scores its reels and the next payload goes out.
What is Vision? Vision is the part of Payload that watches the numbers and decides when to move on. The Vision tab shows you what it found.
What is the Junkyard? A reel that keeps losing goes to the Junkyard. It is not posted again unless you bring it back. Nothing is deleted from Instagram.
Where are my best reels? Ask Vision in chat for the numbers behind any payload. Clipper adds the Vids and Clips tabs.
Where is my app token? Sign in on the web, open Settings, App token, tap Reveal, then Copy. Paste it into the iOS app once.
Can I stop a tour? Yes. Within 30 seconds of starting, use the Abort button. After that, pause or abort from the Tours tab.
Android? The app is iOS only. Android users use the web dashboard.