Privacy

Last updated 12 September 2026.

What we store

• Your account: email address and your app token (the token links the iOS app to your account).
• Your Instagram handle and the authorization that lets Payload schedule posts to your own account.
• Reel metadata: reel identifiers, thumbnails, captions and post dates pulled from your public Instagram page.
• Analytics: likes, comments, shares, reposts and views for the reels Payload posts, used to decide which reel in each payload performs best.
• Other connected accounts: the handles you add for TikTok, Facebook, YouTube, LinkedIn or Threads, and the authorization that lets Payload post to them through OneUp.
• Uploads and recordings (Clipper): videos you upload from your camera roll, voiceovers you record over a clip with your microphone, the stream recordings, links and clips the clipper processes. They are stored on Cloudflare R2 until you delete them or your account.
• Payments: plans are bought on the web through Stripe, our payment processor. Stripe holds your card details; Payload stores only your Stripe customer id and the status of your plan. Card numbers never reach Payload's servers. The iOS app sells nothing and holds no payment data.
• Vision conversations (Clipper): what you write to Vision, and any image or PDF you attach, is sent to Anthropic's Claude API to produce Vision's reply and is kept in your account's chat history until you delete the account.

What we do not do

• We do not sell your data or share it with third parties beyond the services needed to run Payload (scraping and scheduling providers).
• We do not store your Instagram password. Posting is authorized through Instagram's own login.

How long we keep your data

While your plan is active, everything above is kept so Payload can run your account. If you cancel, you keep full access until the end of your free trial or of the paid period, and Settings shows that date. When your plan ends (you cancelled, or a payment failed and was not fixed), posting stops but nothing is deleted: your reels, payloads, tours, clips, uploads, analytics and Vision history stay in your account for at least 30 days so a new subscription picks up exactly where you left off, and they remain in our database for up to 3 years after your plan ends unless you delete your account, which erases them immediately. Invoices and payment records live with Stripe, our payment processor, and are kept there for 7 years as accounting and tax law requires.

Deleting your data

Deleting your account from Settings (web or iOS) erases everything Payload holds for it: your email, handle and token, connected-account authorizations, reel metadata and the copies of your videos and posters, uploads and clips, tours and analytics, Vision conversations and memory, and any posts still scheduled through OneUp are pulled from the calendar. Any active plan is cancelled at the same time. Deletion is immediate and cannot be undone. You can also email support@123division.com.